Sapphire Vacation Rental < 1 Mi to Whisper Lake!

Reviews

• 5/5

  Terrific property. The agent was great but the evolve communication system with verification codes was cumbersome and didn’t work. No dishwasher pods or plastic trash can liners.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you so much for your kind words about our property and for recognizing the on-site agent’s efforts — we truly appreciate it. We’re very sorry to hear that the Evolve communication and verification process was frustrating. Unfortunately, their system is managed separately from us as owners, but we’ll be passing this feedback along so they can continue to improve the guest experience.
  We also appreciate your note regarding dishwasher pods and trash can liners. These items should have been stocked by the management team before your arrival, and we’ve already addressed this with them to ensure it doesn’t happen again.
  Thank you again for staying with us and for sharing your honest feedback — it really helps us and our management team make future stays even better.

• 4/5

  A beautiful home. We arrived to a dirty back porch, and a broken fire pit. Couldn’t use either! Management sent a cleaning crew, and a handyman, but was uneasy to use the fire pit due to broken gas knob. Never found or had instructions to find community center for amenities which description made them sound close! Not! Disappointing! Walk to lake is VERY steep. Would be helpful if owner supplied instructions how to set thermostats, and use TV’s. No cable so need your own sign in for streaming. They have Samsung Plus (free and LOUSY!) TV. Would think they would provide cable. The inside home is lovely, clean, and kitchen well stocked. Could tell family owned with pride. If instructions were provided for pool location,a ‘how to’for amenities, thermostats, TV usage, it would have made our visit easier! GPS sent us past house onto dirt road too!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: 'Thank you for taking the time to share your feedback. While I’m glad you found the inside of the home clean, stocked, and welcoming, I’m very sorry other aspects of your stay fell short.
  
  I do want to clarify that our home is professionally managed by Evolve and their local partners, who are responsible for cleaning, preparing, and maintaining the property before each guest’s arrival. We’ll be working with them closely to ensure the porch and fire pit are properly serviced so future guests don’t encounter the same issues.
  
  Just before your stay, we had a brand-new TV installed. Unfortunately, the management team didn’t load our Hulu and YouTube TV accounts at setup, which understandably caused frustration. This will be corrected so guests won’t need to bring their own logins unless they prefer.
  
  We also appreciate your comments about instructions for the thermostat, TVs, and community amenities. The guest guide should have clear directions and helpful tips."

• 4/5

  All was good except issues with TV streaming service on one day of football watching. Not sure of the source of the TV connection problem but it was fine the next day. Hosts were good in quick replying to our questions and difficulties.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "We’re not sure what may have caused the streaming issues with the TV, as we’ve never had a problem before. However, out of an abundance of caution for future stays, we’ve decided to replace that TV to ensure everything works smoothly."

• Cashier’s Experience

  5/5

  Completely enjoyed the home and the surrounding area!

• Great home for family gathering

  5/5

  Beautiful home with great places to gather but also plenty of privacy when needed

  *This review was originally posted on Vrbo