Smoky Mountain Getaway w/ Private Hot Tub!

Reviews

• Franklin stay

  3/5

  It was a nice stay but the beds was uncomfortable,and the down stairs bathroom smelled like poop,

  Manager's Response:

  Tathy, we appreciate you taking the time to share your feedback about your recent stay with us. Your comments are important, and we want to extend our sincere apologies for any discomfort you experienced.
  
  We understand that individual preferences vary, and while we strive to provide comfortable accommodations for all guests, we acknowledge that mattress comfort can be subjective. We have never received any complaints about this in the past and we're sorry the mattress didn't meet your preferences.
  
  Regarding the mention of bad odors, we want to assure you that maintaining a fresh and clean environment is a top priority for us. Our cleaning team diligently prepares the property for each guest's arrival, and it's disheartening to learn about any issues you experience. We have never experienced problems with bad odors and our cleaning team did not report anything unusual during their cleaning before your stay.
  
  We genuinely value your choice to stay with us, and we hope you'll consider giving us another opportunity to host you. Your satisfaction is important to us, and we're committed to making your future stays more comfortable and enjoyable.

• Very disappointed

  2/5

  Hot tub had been broken for over 2 weeks and was confirmed by the repair man. This was the major reason for choosing this home. I never rent a cabin without a hot tub. We had to wash all the towels before we could use them. They were stiff and smelled. Kitchen counters needed to be cleaned. Basically had to do housework before we could start to enjoy our stay. I would not use this property again. This is my first bad review on here. I have been using VRBO for years. I travel minimum 2 times a year. Very disappointed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jenn, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the inconvenience you experienced with the hot tub. It was scheduled for repair the day before your arrival, but unfortunately, there was a delay in the arrival of the necessary parts, which led to the repair being completed one day after your check-in. The hot tub was only unavailable for one day during your stay.
  - We also apologize for the issue with the towels. Regrettably, we did not receive any calls or messages from you regarding this matter. Otherwise, we would have promptly provided new towels if necessary.
  Thank you for sharing your review with us, and we appreciate your understanding.