Smoky Mountain Getaway ~ 14 Mi to Bryson City!

Reviews

• Great family reunion

  5/5

  We loved the house and location. Plenty of space and comfortable living spaces. Brenda our customer service manager was very helpful, friendly and more than willing to help 120%.

  *This review was originally posted on Vrbo

• Large home

  3/5

  The house is Large, that was nice. When we arrived there were some areas not cleaned very well & the heat was not working,(we didn'trealize this untilit started getting much colder in the evening). There is Hot Spot for internet but directions on that were not very clear & we could not make it work so we drove back down to where we had phone service & called the "contact person" listed,(she was very nice!) & she was able to walk us through it somewhat. I did discuss w her the areas that were not cleaned also. I went back & cleaned counters, fridge & tables w clorox wipes . We were able to get some TV but 1 of the remotes she mentioned was missing & there was no remote for the 3rd floor bedroom TV either. We did reach back out to our contact person again about the heat & missing remotes so hopefully this will be corrected.

  *This review was originally posted on Vrbo

• Christmas vacation

  5/5

  Really enjoyed our stay

  *This review was originally posted on Vrbo

• Large home

  3/5

  The house is Large, that was nice. When we arrived there were some areas not cleaned very well & the heat was not working,(we didn'trealize this untilit started getting much colder in the evening). There is Hot Spot for internet but directions on that were not very clear & we could not make it work so we drove back down to where we had phone service & called the "contact person" listed,(she was very nice!) & she was able to walk us through it somewhat. I did discuss w her the areas that were not cleaned also. I went back & cleaned counters, fridge & tables w clorox wipes . We were able to get some TV but 1 of the remotes she mentioned was missing & there was no remote for the 3rd floor bedroom TV either. We did reach back out to our contact person again about the heat & missing remotes so hopefully this will be corrected.

  Manager's Response:

  Teri, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  -We sincerely apologize that the home's cleanliness fell short of expectations. We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests so we are confident that the home met our high cleanliness standards before your check-in.
  -We have two warranted and properly working HVAC units and we can confirm both units have been working as they should. The first HVAC unit serves the first floor of the house with a thermostat control in the living area. The second HVAC unit serves the second and third
  floors of the house with a thermostat located at the stairway between floor two and floor three. We recognized you were experiencing issues with operating the unit and walked you through a basic tutorial by telephone on how to operate an HVAC thermostat.
  -We wish you would have taken our offer to send the cleaning team back to address your concerns, as they would have been happy to help.
  -Regarding the TV remote that was missing, housekeeping found it after your departure on the TV table area where it is typically left. There is a bonus large, flat-screen TV in the third-floor master bedroom that is just for DVD movies only and is not connected to the Direct TV System. There is no remote for it as there are no channel changes needed, just on and off switches which are on the TV or the DVD player.
  
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!

• Family event

  5/5

  Everything was perfect

  *This review was originally posted on Vrbo