Cozy & Convenient Branson Condo w/ Balcony!

Reviews

• Cute and cozy

  5/5

  Nice area with easy access to everything. Would recommend to anyone with a few kids who still want some privacy on vacation.

• Family Trip Tip

  3/5

  The communication with the property owner was very quick and considerate.

  Our first impression was negative because we pulled off our shoes and in just a minute or two I noticed my son’s feet were black. I quickly washed his feet and checked my own which were also black. I was shocked. I mopped the entire downstairs and alerted the property manager.

  I battled the elusive dirt on the floors for the duration of our trip.

  The second thing I noticed was that the washer and dryer were out of order which is generally a huge planning point for my practical needs.

  Other than those two negatives, I would say I got what I paid for.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marisa, thank you for sharing your feedback. After reading your comments, the homeowner wanted to address the following:
  - The floors were deep-cleaned before your arrival, and we apologize if they did not meet your expectations. Our guest service partner mentioned that you found the carpet to be dirty, so we have since had it shampooed and completely deep-cleaned.
  - We understand how important it is to have certain amenities, but please note that the washer and dryer were not listed as available for guest use.
  Thank you for bringing these concerns to our attention, as it helps us improve the guest experience.

• Great Place

  5/5

  Went for a mini vacay with my son. Nice place. Very clean.

  *This review was originally posted on Vrbo

• Not clean.

  2/5

  The bedding was dirty with crumbs and stains when we first arrived. Used a plug in by a dresser and there was trash and cobwebs that seem to be there for a very long time. The toilet paper rack was falling out of the wall. Shower/bathroom upstairs was not cleaned. Hand towels were dirty/stained. Was not a clean space. Beds were uncomfortable, the one downstairs felt like you were leaning/sinking to one side. We had to buy a blow up mattress.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Aylasha, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the issues you encountered during your stay. This is not aligned with the high standards for cleanliness that we strive to uphold for all our guests.
  - Our team granted early access to the property, noting that while it had been cleaned, it had not yet been inspected, which is part of our standard procedure.
  - We’ve shared your cleanliness concerns with our cleaning team to address the oversights with bedding/linens, garbage, cobwebs, and the bathroom.
  - The issue with the toilet paper rack has been noted and is being addressed promptly.
  - We aim to provide comfortable beds for all guests, though we understand that mattress comfort can be subjective.
  Thank you for bringing these matters to our attention. We appreciate your feedback and are committed to making improvements.

• Reed

  4/5

  The condo was nice and clean. There were a few things that needed attention… the fire stick in the bedroom didn’t work. The YV in the loft

  *This review was originally posted on Vrbo