Hilo Home Base - 3 Miles to State Park & Beach!

Reviews

• Excellent

  5/5

  Very convenient locations, comfortable and quite home. Highly recommend it.

  *This review was originally posted on Vrbo

• Great stay!

  5/5

  Central location to all of the places we wanted to experience; very spacious and included all the items we needed to use for our short stay. We also appreciate the early check -in which made our schedule on Day 1 perfect!

  *This review was originally posted on Vrbo

• Feel like a local!

  5/5

  This property made me feel like what it would feel like to be a local. It's an older Hawaiian house in a well kept, quiet neighborhood. I liked the big widows we kept open and a few mornings hearing the rain was so soothing. It was a relaxing place for my family after long days sightseeing. I appreciated the driveway and covered parking since it rained quite a bit during our stay. We had a great time here! Thank you!

  *This review was originally posted on Vrbo

• Great host

  5/5

  Host was very accommodating. Place was as listed. Clean/ quiet neighborhood

• Disappointing

  1/5

  The home is stylish on the pictures, although in reality the place is really old and needs maintenance

  Carpets are stained and smelly, kitchen has insects defecation on almost all of then. Bathroom doesn't makes it better. The bed mattress are ok, but again bedsheets are stained and the rooms does not smell good. Everything is in bad shape and from the pictures you would not except it. We were very disappointed by this rental.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sandrine, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for taking the time to share your feedback about your recent stay at our property. We are deeply disappointed to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you encountered during your stay.
  - Your comments regarding the condition of the home are concerning, and we take them very seriously. We strive to provide our guests with a comfortable and enjoyable experience, and it's disheartening to hear that we fell short in this instance.
  - As the owner, and not living on the island, I rely on our cleaning team for both interior and exterior maintenance of the property. However, your feedback has highlighted areas that require immediate attention. I will personally ensure that the home undergoes a deep cleaning process, including the carpets and kitchen, and that any necessary maintenance or repairs are promptly addressed.
  - Additionally, I want to assure you that the furniture, including the couch and beds, was purchased new and delivered recently. Nevertheless, I understand the importance of maintaining high standards of cleanliness and comfort for our guests, and I will take steps to address any issues with the bedding as well.
  - Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We are committed to making the necessary improvements to ensure a more pleasant experience for future guests.
  - Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
  Thanks for your valuable feedback as we continue to improve for future guests!