Serene Lake Views: Winter Haven Home

Reviews

• 3/5

• 3/5

  I stayed at this location for a little over 2 months while I finalized a home purchase. A gentleman showed up as we were moving in wanting his clothes out of the washer. I called about it and was told to enter the home and it was beautiful and safe. We later found the door code written on paper and left in a drawer. The code was not changed and we worried he’d come back! We did not have access to the garage as the owner said the prior tenant left garbage and we’d be burdened with flies if we opened the door. The volume didn’t work on the TV and the shower mat was full of mold/mildew. I cleaned the shower so my family could use it. The fridge had a note to not use ice/water but it hadn’t been turned off so it leaked. I cleaned this up but my food froze onto the shelf before I realized what was happening. The last month the yard was never mowed. A gentleman showed up our last day after most of the yard was knee high and parked in our parking spots. The dryer takes 2 cycles to dry clothes. If I wasn’t desperate for a temporary place for my family at a reasonable rate I would’ve left. Grateful to have found a home and to move on from this. In general, this home needs some routine maintenance!

  *This review was originally posted on Vrbo

  Manager's Response:

  The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We were sorry to hear about the visitor during move-in and understand your concern. If you'd requested a code change, we would've taken care of it right away.
  - We’ve since delivered a new microwave, had the dryer vent inspected, and are continuing to monitor the dryer’s performance to make sure it’s working efficiently.
  - We’re arranging more consistent lawn care after the prior service was unexpectedly interrupted. Thanks for your patience while we worked through that.
  - We apologize for the issues you encountered with cleanliness and the fridge. We’ve flagged this with our team to make sure future guests arrive at a fully ready home.
  Thanks again for sharing your experience—we’re always working to improve and appreciate your insight.

• Home away from Home

  5/5

  Our employees said they had an Excellent stay here while they had to be out of state for work, excellent communication with Host, thank you! We will stay here again if ever needed!

  *This review was originally posted on Vrbo