Marco Island Condo ~ 1 Mi to the Beach!

Reviews

• Big Bugs, Uncleaned Upon Arrival

  2/5

  Property is great, Condo is OK, with the exception of it being left in an uncleaned state. Upon arrival my wife found the bed to be in maid, with used towels layer on the sheets, along with white flakes on the bed sheets. Wife changed sheets, pillow cases. After a day we were noticing traces of droppings throughout on the floor edges, and then my wife saw a large Roach, called owner, he scheduled cleaning crew after we were in, few days pass, sitting watching movie, 2nd Roach comes strolling across floor, it stopped gave me a chance to dispose, last day, 3rd Roach appeared, disposed of that one as well. Owner says no issue, must be residual Roaches as the unit had been treated by some type of plug in outlet Roach control? One Roach maybe not an issue , 3? How many more are there? Obviously truth was unit has an infestation problem, as well as Owner attempting to save $$ on cleaning unit? Nice Complex, not so nice Condo Unit , Dirty feet from dirty floors, had to wipe off the dirt/grit before getting into bed, dirty bathroom, hair all over floor, Roaches running throughout and possibly in our belongings made for a unique Experience. We’ve stayed in many Condos in this location and this is the first for many not so nice experiences. BTW, Verbo refused to compensate for the Roach issues, so book at your own risk.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Steven, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: 
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. 
  - We sincerely apologize for the condition in which you found our home. This is not the standard that we aim to provide. Unfortunately, the property was not cleaned after the previous guest had checked out. Upon receiving notification of the cleanliness concerns we promptly reached out to our cleaning team and arranged for them to go to the property to address your concerns. Again, we sincerely apologize for the inconvenience you encountered.
  - Due to the property not being cleaned after the guest prior to your stay, this left an opportunity for pests. The home was inspected and we are pleased to say that no infestation was found, but the home was treated as a precautionary measure to ensure future guests do not share the same experience. 
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Quiet condo on Marco Island

  5/5

  The condo was very clean, the shower was hot,and the weather was perfect. The condo came equipped with everything that you need. There is a laundry on-site.

  *This review was originally posted on Vrbo