Winter Park Townhome w/ Hot Tub, Ski Shuttle!

Reviews

• Great stay

  5/5

  Fantastic place to stay for a weekend ski trip!

  *This review was originally posted on Vrbo

• 5/5

• Nice spot

  5/5

  Easy check in and help from Jordan when we needed it. Kitchen had everything we needed to cook and even some spices and olive oil. Everything was really comfortable from couch to beds. Would prefer to deal with one management company rather than 3, though.

  *This review was originally posted on Vrbo

• Great spot

  5/5

  Great location, had everything we needed

• Great location and views!

  3/5

  Overall, we enjoyed our time at this home in Winter Park. It was a very short walk to the downtown Winter Park area, has a trail close by as well as an awesome park for the kids! It would be great for skiing/snowboarding because there is a shuttle pickup literally 10 steps away.

  The home is three levels with the bunk bed being in the basement. Since our oldest is ~3, she was not comfortable sleeping down there which was a bummer. The two upstairs bedrooms were comfortable, and each had their own personal bathrooms which was super nice!

  The reason for my 3 stars is because of two things. One, we were unable to utilize Wi-Fi during our entire stay. We brought our baby monitors and iPad and were unable to use them during our stay which was not great because the baby monitor is needed for our sleeping kiddos. We tried to troubleshoot but ultimately was not able to get it resolved.

  Additionally, we found two devices that had stickers on them stating "leak protection device, do not unplug" however, they were both smart home devices/speakers which gave us cause for concern that we were being listened too. We unplugged them both for our stay. The condo owner was notified, and we were told it was fine to unplug them, but still was worrisome that there may have been other "leak protection" devices throughout the house.

  Manager's Response:

  Hi Katie, we're glad to hear you enjoyed the convenient location and amenities. We understand how important a reliable Wi-Fi connection is, especially when traveling with little ones and multiple devices. After sharing your feedback with the homeowner, they wanted to address the following:
  
  - The internet connection was active during your stay, but your baby monitor may have had trouble connecting to it. The owner reset the modem and contacted the internet provider to confirm the service, but they regret that this impacted your experience.
  - The devices you noticed are part of a Wi-Fi-based leak detection system that helps protect the property from potential water damage. They are not audio devices, and the homeowner confirmed there are no listening capabilities associated with them or within the home.
  
  Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.