Buena Vista 'Shambala' Sanctuary Near Main St!

Reviews

• 5/5

• Queen's Getaway

  5/5

  Great time in BV. Nice location, great little town!

  *This review was originally posted on Vrbo

• Perfect Place

  5/5

  Home had all amenities needed. Bathrooms, kitchen, bedrooms fully furnished. Kitchen cabinets were packed with coffee, teas, oils, spices, condiments. Family room has smart TV, games, books, puzzles. All you need to bring is your clothes and toothbrush!

  *This review was originally posted on Vrbo

• We love BV

  5/5

  Perfect location to walk to main. House was clean and easy to get to- just as described. There was even a mix up with check-in date and Chelsea was very understanding and accommodating. We really appreciated it!

  *This review was originally posted on Vrbo

• Cute house, needs more attention to detail

  3/5

  This is a very cute house, close to Main Street. Walking distance to stores, restaurants, parks. Nice private backyard, with patio, seating area for dining, hammock (cover for hammock was shredded). There is a step up/down from kitchen to LR, which was mentioned in property description. There were a few issues with our stay. We were notified 24 hours before our arrival that the dryer was broken, and would not be fixed until the last days of our rental. The owner mentioned a nearby laundromat. This was a major inconvenience, and having a washer/dryer is on the top of our list for reasons to rent a house, not a hotel room. I requested some kind of compensation for this, and Evolve offered a slight credit, but this was only after I asked. We turned the oven on first night there, and big smells. Looked inside, and there was “stuff” that had dripped and baked onto bottom of oven, and oven had not been cleaned. We couldn’t use the oven again. We also picked a 13x9 pan out of the cabinet to use, and it should have been tossed ages ago. When we turned down the sheets on one bed on first night, there was a stain on the fitted, bottom sheet, that appeared to be dried blood. There was not a second set of sheets in the house for the bed. Not that we could find. And, the sheets were very thin and worn. Again, I will say very cute house, convenient location, but more attention has to be given to details. The cleaning person should have checked the oven, and should have seen the blood stain on the sheets. Sheets need to be replaced. The contact person was very nice to work with, great with communication.

  Manager's Response:

  Hi Laura, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -The hammock cover, worn sheet set, and the pan have all been replaced based on your helpful feedback.
  - The dryer breakdown was an unfortunate situation, and the repair took longer than expected due to the remote location. The good news is that it's fully operational now.
  - The markings on the sheets were caused by the dryer malfunction, not blood, but we understand how this affected your experience and appreciate you bringing it to our attention. Since the repair, we haven’t had any further issues.
  - The cleaners take pride in making sure that the house is cleaned upon your arrival. If you had concerns about the cleanliness, bringing it to our attention would have helped resolve the issue.
  
  Thank you for your insight, and we hope to have the opportunity to host you again soon!