Riverfront Truckee Home < 7 Mi to Lake & Skiing!

Reviews

• Great location

  4/5

  Was a beautiful property. House had everything and more! Tried to contact hist for early arrival. No response. Had trouble finding wifi info and contacted host. No response. Wheleaving i could not find key code

  *This review was originally posted on Vrbo

• Beautiful location

  5/5

  Had a weekend stay for a music festival and this place was awesome, beautiful location right by the water. The house has great space and views. All the fun amenities for a group stay. Check in and out was smooth and the host was easy to connect with with any questions we had. Would recommend and will stay again! Thanks for a great weekend in your beautiful home.

• Potential but Terrible Communication

  2/5

  The house was completely filthy when we arrived because it had not been communicated to the owner that it had been rented. General dirt to personal affects left around urine in & on the toilet seat (that we discovered after our daughter sat in it) for example. There was no internet information as per the check in email. The rep from Evolve was unreachable & the main office instructed us to contact VRBO. We brought food for the week & left our perishables in the fridge while we left to find reception to work this out. Left for the night & our food. Later discovered that some had been stolen while we were gone. The owner got in touch with us the next day & scheduled cleaners. We could go back but the house would not be ready until 5:30 (1.5 hrs after check in). The owner offered to extend our stay & compensate us appropriately. We found out late in the week that our stay was NOT extended nor could we have a late check out because Evolve booked it. We were never compensated for the food that was taken nor for meals we had to eat out while we waited for the house to be cleaned.

  The house is good. Fun for the kids in the game room. A personal toothbrush and razor were left on the counter & all the drawers were filled & not labeled. The path to the river was overgrown & there were tall reeds at the bank making it impossible to set up chairs (bring your own. None are provided). There was a wire fence down along the side of the house. Be careful with young children or pets.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner’s Response: “Hi Jessica, this was our very first reservation and I have resolved all the issues so this does not happen again. Were sorry we did not receive your request for an early check in. Although the house was not ready when you arrived 5 hours prior to the original check in time, I sent over our cleaners right away and offered you two free nights and refunded your cleaning fee in order to show hospitality and make sure you felt welcome. Thankfully, you shared that you were very satisfied with the cleaning and appreciated the compensation. Since your stay, I have completely updated and renovated the house and have received glowing reviews from recent guests. Making sure guests enjoy their stay at my house is my first priority and I do everything within my power to achieve that goal.”

• Relaxing

  5/5

  Good time with family. Close to Kings Beach and Donner

  *This review was originally posted on Vrbo

• had a blast

  5/5

  The newly renovated home was perfect for us. two gas fireplaces and and an upstairs cozy TV /game room. Very nice master bedroom & 2.5 bathrooms plus two other bedrooms down stairs. New kitchen. Great views of the river. The owner/manager(John) were very accommodating and helpful. 5 miles from Truckee and Squaw. Great location.