Patio, Grill + Resort Perks: Palm Desert Home

Reviews

• Nice place in the desert

  5/5

  It was good for our needs. The home contact was responsive when there was confusion with the guard shack. Nice place, met our needs.

  *This review was originally posted on Vrbo

• Total Disappointment

  1/5

  Don’t waste your money staying here. This condo is filthy and needs a remodel. Richard the host didn’t even have his contact info updated. I had to call Evolve to get a hold of him.

  The carpets are filthy, the kitchen utensils are dirty, the stove is filled with grease, the toilet seat in the main bath is falling apart, the drapes are dark and dreary, the patio cushions are dirty, the fan in the attic constantly runs.

  I can go on. In a nutshell Stay Away from this rental. You’d have better luck at a Motel 6.

  Manager's Response:

  Hi Irma, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the cleanliness oversights you experienced during your visit. Such issues were not reported by previous guests, but we take your feedback seriously. We offered to dispatch our cleaning crew to address any concerns, but we understand you declined this option.
  - We had just moved, and our home phone was not active. Rest assured, Evolve provided our mobile number for any immediate assistance you might have needed.
  - A previous guest broke the toilet seat cover. It will be promptly attended to.
  - The carpets were professionally steam cleaned 30 days ago.
  - We have made several updates to the property in the past month, including new patio chairs, a new couch, and brand-new mattresses.
  - As for the drapes, we keep them dark to prevent the intense summer sun from overheating the house, especially considering temperatures can reach up to 120 degrees during summertime.
  Once again, thank you for bringing these matters to our attention. We hope this clarifies any concerns, and we remain committed to ensuring all our guests enjoy a wonderful experience at our home.

• Not worth the money.

  2/5

  Location was great. However, the place needs a good deep cleaning.Needs updating. Mattresses are terrible. Couldn’t even sleep in the king bed the mattress is so bad.Vaniity sink in the half bath leaks all over the countertop when running more than a few seconds.There was left over laundry in the washer when need to use it.Would not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  "We're glad that you enjoyed the location, and value all feedback about your stay.
  - This is a home we recently purchased. Our decision to keep the original owner's setup was based on multiple 5-star reviews it had received.
  - It's important that our guests rest comfortably, so the mattress is an item that we'll look into further.
  - We were unaware that the sinks were leaking, and thank you for bringing this to our attention. Guests are encouraged to communicate any questions or concerns during their stay. Certain items are things that can be addressed immediately.
  - The laundry may have been left by the prior guest, and we apologize that was missed during cleaning.
  This Summer we plan to make some updates to the home, based on guest reviews from the Winter. We hope you'll revisit after our renovations and thank you for taking the time to write your review."

• Palm Desert condo

  3/5

  I chose this place because it was in the same complex as my friend’s condo. Overall pretty good but could definitely use a refresh, deep cleaning and new pillows on the beds.

  *This review was originally posted on Vrbo

• HUGE DISAPPOINTMENT!

  1/5

  This house was filthy! We could write our names in the dust on the furniture. When we arrived (25 minutes past the check in time of 4p.m.,) there was a handyman working on the molding around the front door! There was lumber, tools, etc., all littering the entry. Took him an hour to clear out. The towels in the linen closet were still damp. I wish I could attach pictures to show the level of dirt in the house. Hopefully, our complaint will help them get a new cleaning crew. The house is definitely dated, but being dirty is a whole different thing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Toni, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - Before your arrival, we sent a handyman to repair the broken kitchen cabinet door plus the front door lock. Due to the front door being over 40 years old, the lock was custom-made and was unreplaceable. What should have been an hour's job, ended up resulting in the entire door being replaced to ensure the safety of our guests to have the ability to lock the door. We sincerely apologize for the dust in the home as our original cleaning crew was out of town and they sent their backup crew to service the home.
  
  - Thanks for your valuable feedback as we continue to improve for future guests!