Big Bear Lake ‘Alpen Haus’ w/ Spa < 1 Mi to Ski!

Reviews

• Great house, great owners!

  5/5

  We had a fantastic stay at the Alpen Haus! We stayed 3 nights and 4 days!

  Pros :

  ~awesome communication with house owner and house property management. Quick response times and answered all our questions!

  ~the house set up is great! nice hot tub and game room on the bottom floor was great!

  ~SO close to bear mountain resort and zoo! We got stuck at bear mountain and thankfully, was able to walk back bc it was so close!

  ~a lil sledding slope in the yard! house has sleds... we were snowed in on sunday so this was a great activity for the kids!

  ~beds were super comfy!

  Cons :

  ~the upstairs / downstairs heating system is all connected but much stronger on the top floor. THe smallest room upstairs gets the warmest! ( I highly recommend sleeping downstairs if u prefer colder weather... it was my favorite room! )

  ~the house is kind of dark, even with all the lights on ( kitchen, living room, dining room ).. but it was great in the day time with all the curtains open.

  Overall, most def will stay here again! Great cabin-y feeling with the perks!

  Just a side note, there were a lot of coyotes out Monday Morning. It was very cool to watch ( from inside the house ) but of course, just be careful!

  *This review was originally posted on Vrbo

• The house overall was nice

  3/5

  You couldn't get in the front door because of the lock you had to go down into the basement to get in all the dishes were covered in ants and when I called they said just wash the dishes and the dishwasher so we need to wash them before we use them and wash them after that's a vacation the coffee pot broke and no one seems to care so went out and bought our own could use a screen door on the front door to get in fresh air barbecue grill outside was dirty and disgusting

  Manager's Response:

  From the owner: "Hi, Donna. We regret that you experienced some complications during your stay, but we appreciate the feedback so we can continue to improve the property for future visitors. I hope to clarify some things for other potential guests:
  - The coffee maker didn't break, the GFCI outlet that it is plugged into required a simple reset (which can be done directly from the outlet). We also responded to inform you that there is a 2nd coffee maker downstairs that is available for guest use.
  - The cleaning, including ants and grills, is usually done at a very high quality (and we often receive positive comments about how clean it is!), so we apologize and have shared that feedback with our cleaning crew.
  - We'll add a label to the door to help our guests - they're both functional and secure, they just require turning counter-clockwise.
  Thank you for letting us know about your stay!".

• Presidents Day weekend

  5/5

  We were so happy to find this space available only a few weeks in advance of a holiday weekend. We traveled with family, 8 adults, a preteen, and 2 small children (aged 2 & 4). The space and house were great, plenty of room and beds for everyone. There is one bedroom downstairs and a game room. The other bedrooms and main living spaces are upstairs. Shower in the king bathroom needs an upgrade or a deep clean. The location was perfect, super close to Bear Mountain (walkable). There was also an awesome space behind the house that had a great sledding hill! Our little ones loved it and those of us who weren’t snowboarding/skiing spent a lot of time just hanging back there watching our kiddos sled and play in the snow. Overall, great spot for a family and we would return.

  *This review was originally posted on Vrbo