Pet-Friendly Yuma Home w/ Private Yard & Pool!

Reviews

• great time, lovely space, safe neighborhood

  5/5

  comfortable, spacious, had grandchildren visit, nice yard and pool (could use a couple lounge chairs), would have gladly paid for heated pool!

  *This review was originally posted on Vrbo

• Heidi

  1/5

  1) the pool is FREEZING!!!!!!! Please don’t be fooled by false advertising! We booked because of the pool and were NOT able to get in during the 7 days we were there 2) VRBO is NOT the actual rental agency, it is EVOLVE who will have NO contact with you! 3) house isn’t clean. 4) internet password isn’t correct 5) checkout time is different in guest book than internet listing. 6) we had a stranger show up unannounced 2 times to clean the pool that we couldn’t use. 7) unable to leave a review on EVOLVE

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Heather, we appreciate your feedback and want to address your concerns. To clarify, reviews left on VRBO are also shared on Evolve’s listing. We’ve taken care of the following:
  - The listing is being updated to clearly state that the pool is not heated. We're sorry for any confusion.
  - We've followed up with our cleaning team to ensure the home meets our high standards.
  - The guest book now reflects the correct WiFi password, check-in and checkout times, and a note about the pool service schedule. This will be placed in the home after the current guests check out.
  
  Thanks for taking the time to share your experience. We appreciate your insight as we continue working to improve the guest experience.

• Could be great

  3/5

  The home and the yard are really nice, it is a great place for a group of friends or a family to enjoy the desert, unfortunately when we arrived we found the place very dirty. Two of us worked for several hours to make it acceptable to stay in. The manager promised to give us a refund, but it didn’t happen. If I knew it would be cleaned up and kept clean I would definitely recommend it to others!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tracey, thank you for your feedback. We're truly sorry that the cleanliness of the home did not meet expectations upon your arrival.
  - Our property has consistently received excellent reviews, but we recently encountered an issue with a new cleaner assigned in January. That individual is no longer employed, and our cleaning service has now placed their most detailed team member on our home moving forward.
  - We appreciate your patience regarding the refund. A $300 adjustment has been processed as an acknowledgment of the inconvenience.
  - Ensuring a clean and welcoming stay is a top priority for us, and we are confident that our updated cleaning team will maintain the high standards we expect.
  We appreciate your understanding and hope to have the opportunity to host you again in the future!

• Review

  5/5

  Great home with everything you need for a great experience.

  *This review was originally posted on Vrbo