Patio & Pool Access: Modern Oasis 5 Mi to ASU!

Reviews

• Family wedding

  5/5

  We were there for a family wedding. Great location clean and very helpful

  *This review was originally posted on Vrbo

• Do Not stay here. Completely false advertising of this property. Beware! .

  1/5

  Ruined our family vacation. THE POOL IS NOT HEATED AS ADVERTISED. Lipstick on a pig property. Had to call everyday to get any help which is still not rectified. Property management company is a joke. Evolve property management company. Called within first 10 hours of arriving that the advertised heated pool is a cold plunge not heated. No one called back. Started communicating with VRBO daily which didn’t help a ton. Vacation is over and still no contact from booking guarantee department.

  Pillow are $3 ikea cheap, no spare bedding, only one bath mat for two bathrooms, 3 medium sized old towels per bathroom 2 face clothes and one hand towel for a week long. 3 rolls of toilet paper per bathroom hopefully no one has the runs. No Kleenex, no cleaning product to wipe counter or tables with. A few pods to do laundry. Pots are old thrift store crap that is not safe. Teflon coming off some of them.

  No spices like in description just salt and pepper. Dishes are thirst store specials with a mix of baseball game plastic cups. Enjoys other people’s junk left behind. Cant see which door is for the unit at night. Good luck finding it when all the lights outside are off and you fly in late. Parking stall is not the pic posted on the ad. This property is a joke . Rent a hotel it will be better value this this . Feel free to contact me for actual pics of all this property I’ll still be waiting over here for someone to call me back to deal with my ruined vacation. DO NOT BOOK HERE.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Carolyn, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -The pool is indeed not heated, and the listing has been updated to accurately reflect this.
  -We sincerely apologize for the lack of communication during your stay. The previous property manager has since been replaced to prevent such issues in the future.
  -A refund was offered as well as assistance in finding alternative accommodations. We also provided a 20% discount for the inconvenience, which was accepted.
  -We're sorry that the linens and towels did not meet your expectations. The previous property manager took several items, but rest assured, we’ve replenished the stock with higher-quality replacements.
  
  Thank you for your feedback as we continue to improve for future guests!

• Nice Condo

  4/5

  I only stayed a few days. Condo was clean, but the property itself could use a little sprucing up. Unfortunately Pool was not available but management company did refund a portion of my fee as a result. Location was central to many things.

  The owner was a pleasure to deal with - very responsive and accommodating.

  Maybe this is a bit off topic....this isn't the owner's fault, but I am frustrated with the cleaning companies charging more to the consumer and doing less. This isn't my first time renting a condo, and I get the fee, but over the past few years cleaning costs have increased a lot. Despite this the renter still has to strip the bed, take out the garbage, start the dishwasher....

  Manager's Response:

  Hi Patrick, we're glad to hear that you found the condo clean and appreciated the central location and the responsiveness of the owner. We followed up with the homeowner after reading your review, and they wanted to share the following:
  - We apologize that the pool was unavailable during your stay. We're glad we could refund a portion of your fee to compensate for this inconvenience.
  - We understand your frustration with the increasing costs and responsibilities associated with cleaning fees. This is an industry-wide trend, but we aim to ensure our guests feel they are receiving value for their money.
  - Thank you for your valuable feedback. We hope to have the opportunity to host you again in the future.

• Easy and convenient

  5/5

  There for an event, it was great to have a place to come back to and relax.

  *This review was originally posted on Vrbo

• Easy and convenient

  5/5

  There for an event, it was great to have a place to come back to and relax.