Outdoor Oasis: Spacious Family Escape in Goodyear!

Reviews

• Beautiful property

  5/5

  We stayed for almost two months at this property. Location is excellent for walking and bike trails. Pool and spa and back yard were our favorite places to hang out. We would definitely stay here againThank you to our generous hosts for sharing your home with us

  *This review was originally posted on Vrbo

• Perfect place for a family vacation

  5/5

  It was all we needed and expected and more!

  A Beautiful home for relaxing and enjoying each other’s company!

  Indoors and outdoors was wonderful!

  *This review was originally posted on Vrbo

• Nice house, beware of listing description

  3/5

  We chose this home due to its proximity to the Estrella golf course which we were attending a charity golf event at. The listing described additional fee for “pool heating” which I didn’t initially add on because it’s Arizona and nearly summer. The property listing also boasts a hot tub so I figured we could just use the hot tub if the evening was chilly or the pool was too cold. Come to find out the hot tub is not heated if you don’t pay for the “pool heating fee”. Which doesn’t make sense to me. Don’t market the use of a hot tub if you have to pay additional to heat it. Eventually we said fine we want to use the hot tub so will just pay to heat everything. Well then we turn on the hot tub and it’s underfilled so the jets sprayed everywhere. It was unusable.

  Pros: proximity, house was pretty clean and well stocked.

  Cons: I’ve never had to contact customer service so many times for a simple 2 night stay. Hot tub under filled and was dirty. Customer service nightmare.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Megan,
  
  The homeowners were disheartened to read your review, as they are committed to providing 5-star experiences, and would like to clarify the following:
  
  - We are pleased that you liked the location and found the kitchen to be well-stocked.
  
  - We sincerely apologize for any confusion regarding the pool & spa heat. We have since clarified on the listing that they are connected to each other, and the optional pool/spa heat covers for both. We understand this was very frustrating. The pool company was contacted immediately to go and check on the level of the spa.
  
  - From us here at Evolve, we sincerely apologize for the listing error and subsequent communication with our Guest Experience team that added to the frustration impacting your stay. We're sorry we missed the mark this time. This does not reflect on the owner or property, and Evolve takes full responsibility.
  
  Thanks for your valuable feedback as we continue to improve for future guests!