Fountain Hills Home w/ Pool & Mountain Views

Reviews

• Quiet Desert Oasis

  4/5

  We booked this home for two weeks for a little family vacation with our toddler, and a couple other adults. There was an issue with VRBO where our reservation was cancelled, and the property management company let us know right away and were able to rebook us quickly.The neighborhood is quiet and there was a small driveway big enough for us to fit our pickup and small trailer in, as well as street parking. This house worked perfectly for what we needed it for. It was clean, the kitchen was well stocked, and the multiple outdoor areas were a bonus. We would definitely stay again!

  *This review was originally posted on Vrbo

• Rooms with views

  4/5

  Nice remodeled home with pretty views. The weather was cool so we didn't use the nice outdoor furniture or pool. Our stay was with another adult couple and the upstairs 2 bedrooms were very nice to be separated from the downstairs principal bedroom. Nice comfortable beds and furniture in all the rooms. Large TV's in most rooms. The kitchen was stocked with the usual items. Quiet neighborhood, the house is located on a street with a cul de sac. What we didn't like was the changes in the floor's heights with the transition strips. We kept tripping on them! We also didn't like the spiral staircase because we are older and have some arthritis. The house listed no pets, but for some reason, we ended up with fur on our clothes and socks.

  *This review was originally posted on Vrbo

• Fountain hill

  4/5

  The house was fine quite a few light bulbs out in the house and especially staircase to lower floor with a black spiral staircase is a bit dangerous. We asked about bulbs/batteries to replace our selves but never got answer back so we move bulbs around to make it work. Also as a recommendation when the pool is not heated or working this should be full disclosure on the listing. Maybe say seasonal pool only. Coming from Frozen Minnesota we booked and asked about this and only after booking told pool heater would not be fixed But the property and location were lovely and in general met our travel needs. Thank you

  *This review was originally posted on Vrbo

• 3/5

  The pool wasn’t heated which isn’t explained on the profile. On the profile the first picture is the pool, but it was unusable and dirty. We picked the house for the pool for our kids. The location is good, no other complaints. Quiet and safe and plenty of amenities nearby and Fountain Hills is a nice town. When we got to talk to someone from Evolve (the management company) live they told us we should research the location better for suitability for outdoor swimming which was insulting. Don’t advertise a pool if it’s not useable. We wont ever do VRBO in an Evolve property again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were both surprised and disappointed to hear your feedback and want to take a moment to address your concerns.
  - We take the accuracy of our listing seriously and where we do advertise a pool as an available amenity, we do not advertise it as being a heated pool, but we apologize for any confusion.
  - It is important to note, that we have our pool maintenance conducted on a weekly basis and are provided with photos, dates, and time stamps, in addition to a report of what was completed. We can confirm that the pool was clean for your stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Just ok

  3/5

  Pros - beautiful views, furniture was decent, beds were comfortable. Cons - grill was so dirty we had to call to have them give it a deep clean (which he did - property manager was excellent). Outside furniture was broken and cushions were stained. Would suggest they add a few more chairs - not much seating by the pool. Back bedroom smelled very musty. Master bedroom was in the lower level - which was fine just different. Garage door didn’t lock and the patio doors didn’t secure either. Would not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Christine, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for your feedback. We appreciate your positive comments about the beautiful views, decent furniture, and comfortable beds, but disappointed to hear your stay didn't fully meet your expectations and want to take a moment to address your concerns.
  - We apologize for any inconvenience caused by the grill's condition upon your arrival. Our property manager promptly addressed this issue by providing a deep clean, ensuring it was ready for your use.
  - We take great care to maintain our outdoor furniture, including regular cleaning and storing cushions to protect them from the elements. We also have replacement furniture on the way to address any damage caused by weathering.
  - We apologize if there was any confusion regarding seating arrangements. We have ample outdoor seating available, including additional chairs stored in a visible shed for guests' convenience, as outlined in our Guest Handbook.
  - We regret any discomfort caused by the musty odor in the back bedroom and the layout of the master bedroom. Unfortunately, these aspects cannot be altered, but we strive to provide accurate descriptions and photographs to set appropriate expectations as seen in our listing photos.
  - We take the security and safety of our guests seriously. We will investigate and address any issues with the garage door and patio door security to ensure the utmost security for future guests.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.