Luxury Hot Springs Oasis on Lake w/ Private Dock!

Reviews

• NOT RECOMMEND PLACE TO RENT. Very Disappointed IN CLEANLINESS/ MAINTENANCE OF PROPERTY!

  1/5

  Home is a beautiful place with great views of Lake Hamilton, BUT upon arriving the home was not properly cleaned or sanitized! The pool was very green, grounds not maintained very well! For the cost of renting you would think one would find the inside of home cleaned, but we had to spend the first few hours sanitizing the entire kitchen, refrigerator had stains and food left inside, dishes left in dishwasher, stove had grime, bugs, seasonings on it from previous guest! The floors were dirty, bathrooms had left over hair in the showers! The two bathrooms jacuzzi tubs did not work. Broken handles in the bathroom, multiple lightbulbs were out and not all ceiling fans worked. The grounds around are not maintained and very unappealing compared to the pictures depicted online especially for the cost of this rental! It was very disappointing!! After contacting the guest manager, he was willing to refund our cleaning fee, but stated the owners would not refund any of the actual rental fee. We took multiple pictures of the conditions of items broken! The house manager stated he was aware of the majority of these broken items and unkept grounds but stated repairs were due to all the bookings during busy season! The guest manager was very willing to speak with us and offer his apologies and tried to fix the situation by refunding the cleaning fee to us, but when checking out we texted and sent email then told the Vrbo site and owner would need to transfers the funds he had no ability to

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michelle, thank you for your detailed feedback about your stay. The homeowner has reviewed your comments and would like to address them:
  - Our cleaning crew acknowledged that they missed some items, which was unacceptable, and we refunded the cleaning fee to you as agreed upon. We sincerely apologize for the inconvenience this caused.
  - The pool is serviced weekly, and after an unexpected reaction to the chemicals, the issue was addressed promptly to restore the pool’s condition.
  - Our management team did not receive any documentation of the broken items, lightbulbs, or bugs during your stay. Upon inspection, we found that the dimmers were set on many of the lights, and all were in working order when tested.
  - The two bathroom jacuzzis are fully operational and have been thoroughly tested before and after your stay.
  Thank you again for sharing your feedback, as it helps us ensure a better experience for future guests.

• Jennifer

  3/5

  Stayed here for three nights. The house is nice but does need some work done in it. It’s dated and starting to get run down. Lots of weeds on patio. There was very little coffee, not enough to make a pot. Pillows for beds need to be replaced they are very flat. Some of the bedrooms had no dresser or closet in it. I would recommend putting in a small armoire so guest can put clothes in it. Other then what I mentioned, we enjoyed our stay.

  Manager's Response:

  Hi Jennifer, the right vacation home is everything, and we're glad to hear you enjoyed your stay despite a few concerns. We shared your feedback with the homeowner, and they'd like to offer some insights:
  - The home has been carefully maintained, though we’ll review any areas that may need a touch-up to keep it feeling fresh and inviting.
  - We’re addressing the weeds you mentioned on the patio to ensure the outdoor space is fully enjoyable for future guests.
  - Coffee isn't typically provided, so it’s possible that a previous guest left a small amount behind. We’ll remind our cleaning team to remove any leftover items to avoid confusion.
  - Most bedrooms offer closet or dresser space, with one room featuring built-in drawers instead of a separate dresser or closet.
  - We have chosen a variety of pillows to suit different preferences, with extras available to help guests find the best fit for a comfortable night’s sleep.
  Thanks again for your helpful feedback, and we’d love the chance to welcome you back for an even better experience!

• 5/5

• Nice house, location, great view

  3/5

  House was nice. We enjoyed our stay. Beautiful view, large deck.However, several issues.Floors need to be cleaned better. Kids feet were black after being barefoot in the house.Second, landscaping needs to be cleaned up. Great deck with a pile of weeds growing out of the middle. Stairs are overgrown with plants. Dock infested with wasps’ nests. Only one chair at pool. Would benefit with furniture and landscaping.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Teresa, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  
  - We've addressed your concerns about the floors with our cleaning crew. They are a top-notch team, and we’ve asked them to pay extra attention to the floors moving forward
  - The landscaping concerns arose during a time when our groundskeeper was unfortunately battling a serious illness. The yard has since been cleared of all overgrowth and weeds, and we appreciate your understanding
  - The pool area is tight, but there are two chairs and a wooden bench available for seating
  - The dock is checked before and after each guest's stay, and while we haven't had previous reports of wasp nests, we’ll continue to monitor the area closely. Unfortunately, we are limited in using professional sprays on the water due to regulations, but regular pest control is in place
  
  Thank you for your feedback, as it helps us to improve. We’re happy you enjoyed your stay otherwise, and we hope to have the opportunity to host you again in the future!

• Nice house, location, great view

  3/5

  House was nice. We enjoyed our stay. Beautiful view, large deck.

  However, several issues.

  Floors need to be cleaned better. Kids feet were black after being barefoot in the house.

  Second, landscaping needs to be cleaned up. Great deck with a pile of weeds growing out of the middle. Stairs are overgrown with plants. Dock infested with wasps’ nests.

  Only one chair at pool. Would benefit with furniture and landscaping.