Sleek Juneau Studio w/ Spectacular Views + Scenery

Reviews

• Just decent

  3/5

  Pros:

  This would be a nice short-term space for one person or a couple. The bed was comfy and the place was clean. Really great views from the windows. Fairly private space, up away from the business of downtown. With a lower price and a few small adjustments, this would be a nice place to stay.

  Cons:

  Expensive for what's being offered. The pull-out couchbed is really tiny with a very thin pad - it should be specified that it's for a child. No TP holder, it's just sitting atop the toilet tank. The shower door was janky, my colleague got stuck in there because it didn't slide properly. There's a coffee maker but no coffee. Details matter, and they got missed in this property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kira Lena, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We're pleased to hear that you found the bed comfortable, the property clean, and enjoyed the great views from the windows. Providing a private and serene space away from the bustling downtown area is one of our key aims, and we're glad this aspect met your expectations.
  - Evolve does its best to set industry-competitive prices based on the property and surrounding area and uses a dynamic pricing algorithm, which can fluctuate depending on the time of year or holiday season. We apologize if you didn't feel it was a good value.
  - In regard to the pull-out couch, it is full size and as with most pull-out couches, they are not always the most comfortable as they are not intended for any long-term use.
  - We have since followed up with your concerns about the shower door and found it to be functional without any issues.
  - The coffee is typically replenished to last approximately a month, and this was done shortly before your stay. We were unaware that it was in need of replenishment and we apologize for the inconvenience this may have caused. We have since reached out to Evolve and requested to update our listing as we will no longer provide coffee as an available amenity.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Nice stay overall

  3/5

  It was a nice stay overall! The description of the property is accurate and street parking isn't good at all. Very narrow street and not a lot of spots. The unit was clean and provided basic accommodations. The view from the front windows was phenomenal!Mattress is soft and new pillows would be good idea. Main concerns:No PW for the Wi-Fi (I have a basic phone plan and rely heavily on access to Wi-Fi when traveling). I messaged the point of contact right after check-in (5:30pm) and didn't have a response until 5:30am the following day. Needless to say, I had an early start to my day, but appreciated the communication and PW!The front door lock didn't work to lock the door when leaving. It was unlocked when I arrived and was not able to find a key (stated a lockbox had a key- neither was onsite). I communicated this and over the 2.5 days I was there, I lugged most of my belongings with me. Hope some of this is resolved and as mentioned- overall it was a nice place to stay.

  *This review was originally posted on Vrbo

• Nice stay overall

  3/5

  It was a nice stay overall! The description of the property is accurate and street parking isn't good at all. Very narrow street and not a lot of spots. The unit was clean and provided basic accommodations. The view from the front windows was phenomenal!Mattress is soft and new pillows would be good idea. Main concerns:No PW for the Wi-Fi (I have a basic phone plan and rely heavily on access to Wi-Fi when traveling). I messaged the point of contact right after check-in (5:30pm) and didn't have a response until 5:30am the following day. Needless to say, I had an early start to my day, but appreciated the communication and PW!The front door lock didn't work to lock the door when leaving. It was unlocked when I arrived and was not able to find a key (stated a lockbox had a key- neither was onsite). I communicated this and over the 2.5 days I was there, I lugged most of my belongings with me. Hope some of this is resolved and as mentioned- overall it was a nice place to stay.

  *This review was originally posted on Vrbo

• Nice stay overall

  3/5

  It was a nice stay overall! The description of the property is accurate and street parking isn't good at all. Very narrow street and not a lot of spots.

  The unit was clean and provided basic accommodations. The view from the front windows was phenomenal!

  Mattress is soft and new pillows would be good idea. Main concerns:

  No PW for the Wi-Fi (I have a basic phone plan and rely heavily on access to Wi-Fi when traveling). I messaged the point of contact right after check-in (5:30pm) and didn't have a response until 5:30am the following day. Needless to say, I had an early start to my day, but appreciated the communication and PW!

  The front door lock didn't work to lock the door when leaving. It was unlocked when I arrived and was not able to find a key (stated a lockbox had a key- neither was onsite). I communicated this and over the 2.5 days I was there, I lugged most of my belongings with me.

  Hope some of this is resolved and as mentioned- overall it was a nice place to stay.

  Manager's Response:

  Hi Lisa, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -We are pleased to hear that your overall experience during your stay was enjoyable.
  -The jamming of the door was due to the adverse effects of the winter's low temperatures on battery drainage. Rest assured, this issue has been promptly rectified.
  -Additionally, we've taken steps to ensure that the Wifi information is now prominently displayed on the fridge, resolving any inconvenience caused in this regard.
  Thank you for your valuable feedback, and we genuinely look forward to welcoming you back soon in the near future.