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Customer Support Specialist

The Position

As a Customer Support Specialist, you will be the go-to for advice, guidance, and support for our homeowners as they navigate the challenges of building their vacation rental businesses. The perfect candidate has a passion for building loyalty one interaction at a time, by providing thoughtful,  compassionate assistance to our owners. You are a creative problem-solver who can stay positive and empathetic even while navigating sensitive conversations. You’re known for exceptional communication skills and have an uncanny ability to determine our owners’ needs by listening and asking insightful questions. You thrive in a fast-paced, changing environment and always have your teammate’s back. Team leaders will provide the training and support you need to be successful, but you’ll be given the freedom to make real-time decisions on how to best assist our owners. 

*Check out our Meet the Team video

Responsibilities

  • Drive customer loyalty by providing empathetic, professional assistance to owners through calls, email, and chat
  • Guide our owners to make smart, data-driven decisions regarding changes to their listing, rates, and booking rules to help grow their small businesses
  • Help customers navigate their Evolve account and access all the information they need
  • Provide a problem-solving approach to the everyday issues that arise in the vacation rental industry
  • Convey genuine empathy and a desire to resolve customer needs by owning an issue until its resolution
  • Collaborate with the Owner Support team as well as other departments to achieve high service level standards and identify process improvements to help reach company goals

Qualifications

  • You have a hospitality mindset and a passion for helping others
  • Excellent communication skills. You have experience helping customers and providing clear, concise assistance to customer needs
  • Four-year undergraduate degree preferred but not required
  • Highly organized and detail oriented: You like to have your t’s crossed and your i’s dotted, so you never miss a thing
  • Active listener: You can patiently provide full attention to customers, taking the time to understand their perspective, and asking appropriate questions to identify the root cause of any issue
  • Service Oriented: Passion for customer service and inherent motivation to help others
  • Team Player: You thrive in a collaborative and fluid environment with rapidly changing priorities

*Pay starts at $17.78/hour

 

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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