Evolve is on a mission to make vacation rental easy for everyone. We’re all about hospitality and delivering the best experience possible for our guests. The Guest Experience team at Evolve provides unparalleled support to our guests from the point of booking all the way up to check-in at our properties. This team is responsible for addressing any pre-stay questions that may arise, providing booking confirmations, informing guests of amenity availability, assisting with any necessary trip modifications, and providing potential nightly rate adjustments.
As a Manager, Guest Experience, you will manage a dynamic and growing team and provide coaching at an individual level while monitoring metrics and key performance measures surrounding guest response times and case resolution times. We are looking for managers who are excited to engage and motivate the Guest Experience team while modeling the utmost level of hospitality and customer service. Evolve is a quickly growing company and as such, our Guest Experience Managers will be tasked with continually elevating the team’s overall development, skills, and productivity by highlighting opportunities for efficiency and improvement.
*This position is Monday-Friday, 10:30am-7pm, with one weekend day a month required (subject to change due to business needs). Managers will then have one weekday off within that same month. Must be able to work evenings, weekends, and holidays.
A Little About Us
Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience.
Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.
Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.