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Owner Support Associate

The Position

We’re on the hunt for an Owner Support Associate on our Owner Support team! This person is a communication champion who can skillfully streamline our team’s approach to providing assistance to our vacation rental property owners.

The right person for this role will reflect Evolve’s core values and be a pillar of professionalism as they ensure our Owner Support Team is operating at maximum efficiency. You must be comfortable communicating with internal teams, be extremely detail-oriented, and have a passion for building loyalty with our homeowners. Our portfolio of homes is growing rapidly, so we are currently hiring full-time or part-time.

To learn more about the value our Owner Support team provides, check out our Meet the Team video!

Responsibilities

  • Provide friendly, professional, and efficient assistance to owners via email and process change requests to listings or accounts
  • Organize and prioritize email requests from owners for Support Specialists to assist homeowners as efficiently and effectively as possible
  • Convey genuine empathy and a desire to resolve customer needs to their ultimate satisfaction
  • Assist with the tracking and processing of owner cancellation charges
  • Collaborate with the Owner Support team, internal departments and external partners to achieve world-class service level standards and meet company goals
  • Collaborate with managers and team leads to assist with the operational needs of the Owner Support team and ongoing projects as needed

Qualifications

  • Four-year undergraduate degree preferred but not required
  • Salesforce.com experience a plus
  • You thrive in a collaborative and fluid environment with rapidly changing priorities
  • Passion for customer service and inherent motivation to help others
  • Ability to manage several tasks at once without pause
  • We support our owners 7 days a week. This position will normally operate within our business hours of 7:00 am- 9:00 pm; either Sunday - Thursday or Tuesday - Saturday

A Little About Us

Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.

We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

 

  • Benefits - You’ll receive competitive pay, and health insurance packages that include 100% employer paid HDHP, dental, vision, life, and long-term disability coverage. Supplemental benefits are also available in addition to 401(k) match, commuter benefits, and equity in the company.
  • Lifestyle - We embrace work-life balance so we offer PTO and paid sick days. To encourage a healthy lifestyle, Evolve offers free access to an onsite fitness center and bicycle storage.

  • A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.
  • Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!
  • Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.
  • Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
  • Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals. 

Evolve Vacation Rental Network is an equal opportunity employer.

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