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Guest Experience Specialist

The Position

As a Guest Experience Specialist you will serve as a booking guru - from confirming reservations to modifying bookings and answering any and all questions a traveler may have. The perfect candidate for this position is a communication champion with empathetic prowess who can skillfully provide ongoing assistance to our existing customers. The right person for this role will reflect Evolve’s core values and be a pillar or professionalism to create customers for life, one experience at a time.

  

Responsibilities

  • Provide professional and hospitable care to our customers
  • Respond with lightning fast speed to a high volume of traveler questions through phone and email, while maintaining consistent and quality level service
  • Work across multiple booking platforms to secure and adjust reservations
  • Address questions that may arise related to booking confirmations, amenity availability, trip modifications and/or cancellations, and rate adjustments
  • Document all activities in the company's CRM (Salesforce.com)
  • Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals

 

Qualifications

  • Previous experience interacting with customers over the phone a plus
  • Team player that thrives in a collaborative and fluid environment with rapidly changing priorities
  • Highly organized and detail oriented
  • You can patiently provide full attention to customers, taking the time to make sure that all questions related to their vacation rental are answered to completion
  • A quick study in any software environment (Salesforce.com experience a plus!)
  • Passion for customer service and inherent motivation to help others
  • Ability to manage several tasks at once without pause, as well as identify and balance top priorities
  • We support travelers 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don't apply if this is not appealing to you

 

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

 

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

 

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

 

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