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Customer Support Associate - Remote (Denver, CO)

The Position

Are you passionate about problem-solving and customer service? Do you aspire to learn about the vacation rental industry and work in a fast-growing company? We’re on the hunt for a Remote Associate on our Owner Support team! This person is a communication champion who can skillfully provide ongoing assistance to our vacation rental property owners. Homeowner satisfaction and retention is key as we look to continue to build our rapidly growing portfolio of homes. The right person for this role will reflect Evolve’s core values and be a pillar of professionalism to help homeowners grow their small business and maximize their partnership with us. 

This is a full-time, remote position starting at $15 per hour.  

 

What you will do

  • Drive customer loyalty by providing empathetic, professional assistance to owners through email and SalesForce CRM.
  • Help customers navigate their Evolve account and access all the information they need
  • Provide a problem-solving approach to the everyday issues that arise in the vacation rental industry 

What makes you a great fit

  • Have a hospitality mindset and a passion for helping others
  • Excellent communication skills. You have experience helping customers and providing clear, concise assistance to customer needs
  • Active listener. You can patiently provide full attention to customers, taking the time to understand their perspective, and asking appropriate questions to identify the root cause of an issue
  • Service Oriented. Passion for customer service and inherent motivation to help others
  • Highly organized and detail oriented. You like to have your T's crossed and your I's dotted, so you never miss a thing
  • Team Player. You thrive in a collaborative and fluid environment with rapidly changing priorities

Required Remote Work Information

  • Applicants must be 18 or older to be eligible for this position
  • Work 40 hours per week during owner support operating hours (M - F 7a - 9p; Sat & Sun 8a - 6p MST)
  • Must live in the greater Denver area and work remotely in Colorado
  • Attend new hire training at the Evolve office in downtown Denver for ten days
  • Must provide own reliable computer
  • An internet speed of at least 50 Mb/s or higher
  • A distraction-free workspace

 

A Little About Us

Evolve Vacation Rental is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.

  • Benefits - You’ll receive competitive pay, and health insurance packages that include 100% employer paid HDHP, dental, vision, life, and long-term disability coverage. Supplemental benefits are also available in addition to 401(k) match, commuter benefits, and equity in the company.
  • Lifestyle - We embrace work-life balance so we offer PTO and paid sick days. To encourage a healthy lifestyle, Evolve offers free access to an onsite fitness center and bicycle storage.
  • A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.
  • Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!
  • Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.
  • Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
  • Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals. 

Evolve Vacation Rental is an equal opportunity employer.

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