Evolve is looking for a Partner Development Associate to help shape how guests are experiencing vacation rentals. This individual’s main responsibility is to provide support to Partner Development Managers, and our on-the-ground service providers (housekeepers and maintenance individuals) throughout North America. You will be responsible for providing support by managing inbound phone calls and emails from our partners, and assisting them with various administrative tasks necessary for our partners to provide exceptional (Five-Star) on service to our guests, owners and their vacation rental properties.
Manage the phone and email cues in order to assist our on-the-ground service providers (housekeepers and maintenance individuals) with their various business needs (adjusting email templates, running reports, talking with owners)
Collaborate and communicate with Partner Development Account Managers to ensure we provide our partners and owners the best experience possible
Provide friendly, professional support via email and phone to our partners and homeowners
Weekly tasks as assigned (i.e. email partners regarding negative traveler reviews or feedback from homeowners)
Critically assess the processes and products you are using in order to identify efficiency gains and improvements
1+ years of customer service experience preferred
Strong communication skills via email and phone
Ability to prioritize and manage several different tasks and projects simultaneously
Hospitality/travel industry knowledge or related experience preferred
Conflict resolution experience preferred
Enthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environment
High level of organization and attention to detail
A Little About Us
Evolve Vacation Rental is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.
Evolve Vacation Rental is an equal opportunity employer.